About 2.5 years ago I noticed that they started a huge returns at the Tri-County location in Cincinnati, virtually eliminating back-list overstock. (I worked for over 20 years at a bookstore, even as a buyer, so I know exactly what I'm talking about on my post here specifically regarding books.)
I loved that store because there were "regulars," (of which I was one), and we would all get together at no prearranged time and start discussing - among other topics - our absolute disgust and hatred of Bush and his failed economics and War(s) and murdering of young men in which he had involved us; or else we talked about literature and film, all of us moving fluidly from topic to topic as we drank our latte or capuchino, and then resumed reading.
It was a diverse group, no membership, just discussion and reading, and soaking in the ambiance. Sometimes, someone sitting around would show us the book(s) he or she had just bought, and then a new discussion would be started.
The staff was knowledgable, quirkly, talented, and very good at what they did.
I was honored to be counted as one of the regulars at that bookstore....but I spent way too much money there, having bought my first e-ink display (Sony PRS-500) there.
Don