Quote:
Originally Posted by Faterson
And I think you're imagining it. No serious-minded software developer makes fun of user feedback and of concerns voiced by his paying customers.
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Sure they do. But only once the paying customer has heaped more abuse on the developer than their payment compensates for.
In the case of Marvin, you are not paying him nearly enough to make it worth his time to listen to the sheer quantity of complaints you raise.
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Remember. Just because you bought his product, doesn't mean you have a right to determine the future direction.
You do, however, have a right to provide constructive input about your desires, which the developer then has freedom to take into consideration when evaluating the targeted appeal of his software.
If the developer decides that your request is not where his software should be going, that is that -- and it doesn't matter why he rejects it.
Obviously, if he wants to attract customers, he should come across as responsive to the needs of his users... but that means being polite and listening to what you have to say, not necessarily fulfilling all your whims. (If you want to command him what to work on, purchase a commercial support contract.)
YOU have broken the social contract, and he is now free to make fun of you in retaliation, if he wishes to do so. Personally, I think it was admirably restrained of him, and he is to be admired for keeping his cool.
Some people just make subtle jokes about their abusive customers... some people curse them out and tell them never to show their face again.
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I cannot believe I actually have to explain such a simple concept to you. Surely, none of this is news?
