Quote:
Originally Posted by lilac_jive
This makes me so sad. I'm really rooting for these guys to make it. I worked for them for several years, and going to their stores is still a pleasure. They have a much better selection than B&N, and I like their customer service.
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Interesting comments. I, too, worked for the Borders Group years ago (worked for them for about 3 years) and was surprised they were able to stay in business even back then. I never found their customer service to be praiseworthy.
In contrast, I am quite fond of B&N. In my community, the B&N has always had a better selection than Borders, a better laid out store (and brighter, more conducive to shopping), better management, and far superior customer service.
I wonder if it is a gepgraphical phenomenon.