[AlexBell]

Moderator: the heading mentions Kindle, but I'd like the posting to remain in Workshop please because I think it is a design/formatting problem.

I've just finished a horribly complex ebook for a small publisher in the UK. The ebook is under copyright, so I can't give a screen shot or other details.

Please imagine that the ebook title is The XXXXXX XXX, and it has a cover which has the The and the XXXXXX, centred on separate lines, and XXX on another line but pushed to the right.

One of the two members of the group who've reviewed the ebook on on her Kindle Voyage states that the cover is distorted in that the 'The' is duplicated, one 'The' above the other, and has sent me a screenshot showing that. Another of the members of the group sees no problem on her Kindle Touch, and I certainly see no problem on my Kindle Keyboard and my Kindle Touch using exactly the same image.

I designed the ebook in ePub, and converted it to Kindle with calibre. Another reviewer in the group sees no problem with the image in iBooks or Bluefire on her iPad or with the Kindle for iPad app, and I see no problem on my iPad, or my Sony, Kobo Glo, or Lenovo tablet using the ePub version of the same file as sent to the lady with the Kindle Voyage

The ebook has more than 80 images, and dozens of poems interspersed in the text. The Kindle is more than six Mb.

Can anyone give me a clue as to what be causing this, or where to go for an answer?