Thread: Aura HD Frozen sleeping screen - factory reset didn't work
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Old 08-23-2016, 11:25 PM   #12
davidfor
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Quote:
Originally Posted by valzi View Post
Aha! I'll try following those steps in order when I get home tonight.

I thought my battery had charged well simply because I could keep the light on for so long. You're right, there's a chance that the battery was getting low. However, last night, before I charged it, it was at about 70%, so it should be okay, I would think.
The problem is we don't know what the device is doing. If what has happened is something has gotten into an infinite loop, it might be using a lot of CPU or doing a lot of disc access. That will run the battery down quickly. That's why I always say to charge the battery for a while.

The power off after charging is because when you connect the device to power, it will start after a few seconds if it is off. You need to force it off before the next step.
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