Thread: Aura HD Frozen sleeping screen - factory reset didn't work
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Old 08-23-2016, 07:50 PM   #10
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by valzi View Post
1. Weird. Why does Kobo disagree with you in my link? If you click on it, you'll see that Kobo says that's how to do a factory reset, not a reboot.
The first step that Kobo list is the problem. The device MUST be off for the factory reset to work. The steps I give are:
  1. Charge the device for at least an hour
  2. Hold the power switch in the off position for about 20 seconds. This forces the device to turn off
  3. Press and hold the light button.
  4. While holding the light button, turn it on.
  5. Release the light button when the LED flashing changes or the screen changes.
That usually works, but sometime it takes a few times if you don't get the timing right. And don't skip any steps. Because of how the device works, all steps are needed.
Quote:
2. I turned off the light.

3. I tried the pinhole method as well. It didn't seem to do anything.
The pinhole only does something if the device is running. It does a warm-reboot of the device. Whether it does anything useful, depends on the state.
Quote:
4. The battery charged correctly.
You can't be sure of that. Until you get the device running and can see the charge meter, you cannot be sure that it is actually charging properly.

As to connecting to a PC, in the state it is in, all that will do is charge the battery. The device has to be running and you have to tap the connect button on the screen to get it to connect. You can write an image to the internal SD card, but you have to take the card out and mount it in a PC.
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