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Old 08-23-2016, 11:47 AM   #6
valzi
Junior Member
valzi began at the beginning.
 
Posts: 8
Karma: 10
Join Date: Aug 2016
Device: Kobo Aura HD
Quote:
Originally Posted by Cinisajoy View Post
Thank you.
I did not need a Google link. I needed to know exactly what you did.
That is a reboot not a factory reset.
Turn off the light. Do not run the battery down.
I have never heard of a dead battery helping anything.
On most if not all Kobos there is a small pinhole. You need to stick a paperclip in to completely reset the device.

Oh and if you used a pull apart wall adapter, make sure the usb end is all the way in the adapter.
I have that problem with my charger every once in a while.
That will hold the battery where it is but not charge it.
1. Weird. Why does Kobo disagree with you in my link? If you click on it, you'll see that Kobo says that's how to do a factory reset, not a reboot.

2. I turned off the light.

3. I tried the pinhole method as well. It didn't seem to do anything.

4. The battery charged correctly.
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