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Thank you.
I did not need a Google link. I needed to know exactly what you did.
That is a reboot not a factory reset.
Turn off the light. Do not run the battery down.
I have never heard of a dead battery helping anything.
On most if not all Kobos there is a small pinhole. You need to stick a paperclip in to completely reset the device.
Oh and if you used a pull apart wall adapter, make sure the usb end is all the way in the adapter.
I have that problem with my charger every once in a while.
That will hold the battery where it is but not charge it.
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