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Sorry to hear of your plight with the PB French division.
Even though PB HQ has been quite reliable in the past with providing accurate info, even they drop the ball occasionally. When I contacted them about replacing my first 840 (cracked screen) they gave me a decent replacement price and process details. I then needed a minor clarification about using Pay Pal and suddenly they no longer responded. After two more attempts to contact them went nowhere, I contacted the seller in Latvia (eBay) from whom I purchased the original unit. Told him the whole story and he offered to match their replacement price and shipped at a lower cost to boot! Transaction and (quick) shipment could not have gone any more smoothly.
Offer up this anecdote as an example of some real (unexplainable) disconnects with PB's CS and Sales.
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