Quote:
Originally Posted by z95
Its isnt problem if I break screen by myself. Its understandable that battery dont hold lifetime and if it still works after couple of years, Im ok with that. But when I read reviews I sometimes find reviews which says that screen gets 'dead pixels', or other device problems which wasnt caused by users. Also most of people says that kobo customer service is very bad so Im afraid of that..
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The battery should last longer than two years. From my experience, at least three or four, maybe longer.
Some of those people may have a valid beef with customer service. But I've seen a fair few here who have thrown a tantrum because they've broken their screen and Kobo won't automatically replace it, because the warranty doesn't cover that sort of physical damage. Which is a *shrug* for me - yes, it's no fun to break a treasured device, but sometimes that's life.
On "dead pixels": there is no such thing on e-ink, since it doesn't have pixels. Dead pixels are an LCD phenomenon. There are three likely issues at play here when people complain of "dead pixels". The first is light guide defects, which are there from the start as a bright spot when the light is on. These will be replaced under warranty (I usually buy my Kobos in-store so I can check out the device first). The second is user damage to the light guide from sharp objects. The earliest Nook lit ereader had a particular problem with this. It doesn't seem to be much of an issue with more recent device or any other brand, but it's still a good idea to not scratch or impact your screen with sharp things. The last is small dark spots in the screen from burst e-ink capsules. Again, this can be a result of physical damage. I'm not sure whether it ever occurs spontaneously.