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KuroNoKishi · 08-22-2016, 04:21 AM

Hi my Kobo is locked to a screen: device/computer found or something like that, I'm not English and don't know exactly how the original is phrased.

My Battery runs down while reading, I connected to recharge to a Wall Socket charger and after a while I see it on with the screen you see when it is connected to a computer, the one to connect or cancel. (You can see it on attached image).

I tried to turn it off, a reset with paper clip, a factory reset with buttons, contact the assistance... None help.

It don't seems to power on/off or reset.

Since is not more under warranty I tried to open it and disconnect the battery and connect it again to see if power button was broken. Nothing.

What can I do ? Try to load a new image in the sd will help ?
(The people from the assistance told that the screen doesn't seems broken)

Is there a way to read serial number not from the sd or selling box ?
Any suggestions for OSX free hex file reader?

08-22-2016, 04:21 AM	#1
KuroNoKishi Junior Member Posts: 8 Karma: 10 Join Date: Aug 2016 Device: Kobo GLO	Kobo Blocked to Device connection screen Hi my Kobo is locked to a screen: device/computer found or something like that, I'm not English and don't know exactly how the original is phrased. My Battery runs down while reading, I connected to recharge to a Wall Socket charger and after a while I see it on with the screen you see when it is connected to a computer, the one to connect or cancel. (You can see it on attached image). I tried to turn it off, a reset with paper clip, a factory reset with buttons, contact the assistance... None help. It don't seems to power on/off or reset. Since is not more under warranty I tried to open it and disconnect the battery and connect it again to see if power button was broken. Nothing. What can I do ? Try to load a new image in the sd will help ? (The people from the assistance told that the screen doesn't seems broken) Is there a way to read serial number not from the sd or selling box ? Any suggestions for OSX free hex file reader?