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As others have pointed out the huge pull of B&N everywhere I've lived had been the amazingly knowledgeable and well read staff. If someone couldn't give a recommendation or answer your question they'd ask another staff member for you, sometimes several, until you has some kind of answer. Even if it was 'sorry, we don't know' it was still polite and with apology because they cared.
Haven't been in a B&N with that kind of service in a LONG time. Our last remaining B&N in this whole part of the state is under staffed and if you ask for help with anything but the most basic things it's always "amazon would have it/this other book store will have it".
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