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Dear davidfor,
We have treated the suggestion in this thread as a job application on your part. Unfortunately, after some consideration, we have reached the conclusion that your ethos is not compatible with that of our customer service division. In particular, actually listening to and solving customers problems only encourages them to bring any further problems they may have to us, meaning that we must devote even more resources to customer service. Remember, many of the customers who we cannot help go on to purchase new Kobo readers. There would seem to be little point in us employing customer service representatives with actual technical knowledge (and correspondingly higher salaries) simply to read from scripts, tick checklists and tell Customers their problem is not covered by warranty.
yours faithfully,
Customer Relations Division
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