Thread: Kobo Aura H2O not compatible with Windows 10????
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Old 08-20-2016, 06:02 PM   #21
dskag
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Join Date: Sep 2008
Location: USA East Coast
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Quote:
Originally Posted by Josieb1 View Post
This is exactly what happened with my GLO. When Kobo CS comes back to you (I assume you bought it direct from them) just be firm in your replies and say it's not recognised by the computer and you cannot use the device so you want to return it as faulty. I'm sure you'll get there with them in the end it's just they are not the best CS
Did you have to pay return shipping or a re-stocking fee?

I'm being very firm. I updated my response to them telling them it doesn't work in Windows 7 either, so they can't blame the OS. It's a faulty unit.

I don't understand why they needed me to send them pictures??? Just making the customer jump through hoops.
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