Thread: Kobo Aura H2O not compatible with Windows 10????
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Old 08-20-2016, 08:48 AM   #13
dskag
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Posts: 49
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Join Date: Sep 2008
Location: USA East Coast
Device: Kindle
Quote:
Originally Posted by davidfor View Post
Firstly, forget about the applications. If Windows doesn't recognise the device properly, none of them can either. They all need the Kobo device to be mounted with a drive letter.

I suggest doing a factory reset. There have been a occasional device that doesn't connect out of the box, but is OK after the factory reset. If it doesn't connect properly after that, it is probably faulty and you should take it back.
Tried the factory reset twice. The device DOES appear as a drive letter and I can eject it through the 'safe to remove hardware' but I can't use the drive because I get the messages I stated in my original post.
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