Thread: Kobo Aura H2O not compatible with Windows 10????
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Old 08-19-2016, 10:24 PM   #1
dskag
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Join Date: Sep 2008
Location: USA East Coast
Device: Kindle
Kobo Aura H2O not compatible with Windows 10????
My new Kobo Aura H20 arrived today. When I hooked it up to my laptop via the provided micro USB cable, it shows as a drive in File Explorer but I get a message that I have to insert a disk in the drive. It is not recognized by Adobe Digital Editions or Calibre and I can't load books to the reader via my computer.

I tried a factory reset, turning the reader off and on again. Tried it on two different laptops (both running Windows 10) and tried using three different micro USB cables.

I called customer service and was informed that the reader is not compatible with Windows 10. There was no mention of this on the Kobo store website where I purchased it. I'm asking for a complete refund.

Has anyone else found this to be true? Is the Customer Service rep correct, it's not compatible with Windows 10? I find that hard to believe. I was willing to try a replacement thinking it was just a bad unit. But he said no, its a compatibility issue.

BTW, Kobo Customer Service is NOT Amazon! They're making me jump through hoops, sending pictures of the front, back, and usb connection and the receipt. I still don't have a decision from up above about a refund.

Not a good experience!
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