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st2k10 · 08-18-2016, 11:02 AM

I have a Kobo Glo HD which I bought about 6 months ago and it worked flawlessly. About 2 weeks ago, I started experiencing strange things with my battery discharging prematurally. I contacted Kobo, used their chat line and chatted with a rep who could not give me any real help. She sent my complaint up-the-chain and I got an email from a higher-up tech (I guess). In his suggestions to fix my problem, I tried one and it crapped my Kobo out. It would not even reach the 4(5) squares on bootup anymore. I asked him if I could buy the SD card from them and he told me that there was no software on the SD card but that it was just to store books on. I have about 7-8 emails back and forth with them and in all of that, they did nothing to fix my problem.

I found this forum and within 2 days, I had the Kobo back up and running. I sincerely believe that I would have discarded the Kobo if it wasn't for the knowledgeable people in the forum (especially want to thank davidfor).

Thank all you guru's very much!

08-18-2016, 11:02 AM	#1
st2k10 Member Posts: 13 Karma: 10 Join Date: Aug 2016 Device: Kobo Glo HD (2015)	Kudos to this forum! I have a Kobo Glo HD which I bought about 6 months ago and it worked flawlessly. About 2 weeks ago, I started experiencing strange things with my battery discharging prematurally. I contacted Kobo, used their chat line and chatted with a rep who could not give me any real help. She sent my complaint up-the-chain and I got an email from a higher-up tech (I guess). In his suggestions to fix my problem, I tried one and it crapped my Kobo out. It would not even reach the 4(5) squares on bootup anymore. I asked him if I could buy the SD card from them and he told me that there was no software on the SD card but that it was just to store books on. I have about 7-8 emails back and forth with them and in all of that, they did nothing to fix my problem. I found this forum and within 2 days, I had the Kobo back up and running. I sincerely believe that I would have discarded the Kobo if it wasn't for the knowledgeable people in the forum (especially want to thank davidfor). Thank all you guru's very much!