Quote:
Originally Posted by MGlitch
I'm sure Boires is crying all the way to the bank after the large signing bonus he got upon taking the job.
This move doesn't surprise me at all, B&N is run by fools who really just want to try and get all the money they can before the ship sinks. They've got no interest in saving the company or giving the customer what they want.
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it seems to me that almost no businesses consider giving their customers what they want - all they want to do is attract... well... everybody who ISN'T a current customer, rather than nurturing their existing customers and making them want to come back and invite interested friends and coworkers.
i used to buy tons of new books very regularly, and would spend hours browsing checking out what to buy next. i don't think i ever left without buying some books. then the stores nearest us started having more trendy books and started having less books from many, many series in stock. ordering books in took longer and longer from both stores, with barnes and noble ahead as they often failed to ever get my in-print orders in stock at all. as little gadgets and toys and gift items filled the stores, there were less actual books, longer lines and more people looking at the gifts and toys, and at some point i lost interest and started ordering online. and i've loved book stores all my life, but the stores pretty much ruined it for me and a lot of my reading buddies.