[z1chess]

I have a Kindle Paperwhite 6th generation with 3g. On Monday 8/8/16 I downloaded a book using my Kindle via 3g. The book download directly to my Kindle without the book cover. I called Amazon and spoke to a "Kindle Specialist." All my other book covers previously purchased prior to 8/8/16 still had the book covers. The "Kindle Specialist" had me do the following:
a) Factory Reset
b) Install the latest update (v2 5.8.2)
c) De-Register then Re-Register the device
d) Reboot the Kindle

The net effect - not only did it not solve the problem it also removed all my book covers once the books were re-downloaded to my Kindle after the Factory Reset. I have about 150 books on my Kindle all from Amazon and all directly downloaded to my Kindle via 3g. I hung up on the "Kindle Specialist." I called back the next day 8/9/16 and the Kindle Specialist told me this is an Amazon sever problem and not my Kindle. Amazon will call me when the problem is fixed. It is now 8/17/16 and I have not heard anything from Amazon. I don't think Amazon will ever be able to fix this problem.

Is there another solution for me to get the book covers? Any help would sure be appreciated. If anyone does have a solution then please provide step by step instructions with any software that you recommend. I am running Windows 7 Home Premium 64 bit on a Dell XPS 8500 Desktop.