Quote:
Originally Posted by Robertb
Dear DCalder:
First off let me say I am sorry. I had no idea that our set-up had this problem! It serves us right that you bought elsewhere.
We are working with distributors and retail stores in Canada to improve matters. CES made that possible.
ALL of your comments are going direct to management NOW and changes will be forthcoming! We are going to find a way to make this work for Canadiens. I myself am a major part French Canadien so news like this really gets me motivated.
When you first bring a new product to market like the EZ Reader... you spend 99% of the energy on getting the product set up right to please the customer WHEN he receives it. There we have done a good job and people like our EZ Reader as a result. BUT... the payment process is always the last issue to figure out. For the USA it has been easy enough and most people are delighted. But, your news on Canada lets me know we failed there. I will take action!!
Robert B
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ALL of us are working late onyour Canadian ordering problemAND WE THINK WE HAVE A SOLUTION. As soon as we are sure I will post it!!
Robert B