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Old 08-16-2016, 07:03 PM   #8
snart
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snart began at the beginning.
 
Posts: 7
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Join Date: Aug 2016
Device: Kindle PaperWhite 2016 Model
Quote:
Originally Posted by Cinisajoy View Post
Are you downloading straight from Amazon or are you converting?
If the first then yes use Amazon support, if the second then find a forum dedicated to the program you are using.

The software works for what it was designed to do.
It was not designed for the outliers and therefore their customer support cannot help.
Amazon advertises that Kindle supports manually loading Mobi and AZW3 files. The files display fine in other readers. Heck, they display fine on the Kindle...for a while.

Thus, there's a problem with the Kindle software. Which is why I came here to inquire.
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