MobileRead Forums - View Single Post - DHL --> sent problem

salle · 01-27-2009, 05:01 PM

I would not recommend Waterstones.
Your stories sound very familiar to me.

During the christmas holidays I started to get really interested in purchase a Sony 505, so I started to do some research. Since I live in Sweden the cheapest and fastest way to get one was to order from the UK I concluded, and Waterstones seemed like a serious shop/company.

So I placed my order in the beginning of january. After 2-3 days I got an email saying that my package was shipped (yay!), it should take 3-5 days to deliver according to them. The money was charged from my VISA when the package was "shipped". After 7 days I sent them an email asking about my package and requesting a tacking number (I payed extra for faster delivery). 2 days later I got an answer that they where looking in to it and couldn't provide any tracking number. Then I kept mailing them and they answered 3 days later with no information every time. I also called them, but with no more success.

Now I have been waiting 21 days (was shipped according to them jan 6) and still no package, the last mail they sent me they told me that they can't refund or resend my package until 30 days after the package was registered.

So I got tired of waiting and order the Sony 505 from B&H ( www.bhphotovideo.com ) in the US yesterday. And they have already sent my package and I got an email with the tracking information that I can use to track the package on UPS homepage. The problem of ordering from the US to Sweden is that the package can get stuck in customs and you have to pay extra fee, but I am so tired of waiting on the package from Waterstones so I wanted to take a chance in order to get the reader...! Hopefully I will be able to get my money back from Waterstones in a few days, weeks or months..

Just wanted to share my experience, I will be a happier person once I receive my Sony Reader

01-27-2009, 05:01 PM	#17
salle Junior Member Posts: 3 Karma: 10 Join Date: Jan 2009 Location: Sweden Device: Sony 505 soon	I would not recommend Waterstones. Your stories sound very familiar to me. During the christmas holidays I started to get really interested in purchase a Sony 505, so I started to do some research. Since I live in Sweden the cheapest and fastest way to get one was to order from the UK I concluded, and Waterstones seemed like a serious shop/company. So I placed my order in the beginning of january. After 2-3 days I got an email saying that my package was shipped (yay!), it should take 3-5 days to deliver according to them. The money was charged from my VISA when the package was "shipped". After 7 days I sent them an email asking about my package and requesting a tacking number (I payed extra for faster delivery). 2 days later I got an answer that they where looking in to it and couldn't provide any tracking number. Then I kept mailing them and they answered 3 days later with no information every time. I also called them, but with no more success. Now I have been waiting 21 days (was shipped according to them jan 6) and still no package, the last mail they sent me they told me that they can't refund or resend my package until 30 days after the package was registered. So I got tired of waiting and order the Sony 505 from B&H ( www.bhphotovideo.com ) in the US yesterday. And they have already sent my package and I got an email with the tracking information that I can use to track the package on UPS homepage. The problem of ordering from the US to Sweden is that the package can get stuck in customs and you have to pay extra fee, but I am so tired of waiting on the package from Waterstones so I wanted to take a chance in order to get the reader...! Hopefully I will be able to get my money back from Waterstones in a few days, weeks or months.. Just wanted to share my experience, I will be a happier person once I receive my Sony Reader