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Old 08-08-2016, 06:11 PM   #2
apastuszak
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Posts: 509
Karma: 125599
Join Date: Feb 2011
Location: Bensalem, PA
Device: Kindle Scribe, Nook Glowlight 4, Apple iPad Pro 12.9"
I just got off the computer with B&N chat support. As of firmware updates 4.5.1, the ONLY supported method of transferring files to the Glowlight Plus is to use Adobe Digital Editions on your PC. The woman claimed that using Windows Explorer can and will eventually corrupt the filesystem on the nook.

Here is the transcript:

Jayrhamae Rose: As a new roll out for the new software version of the NOOK. we would need to use an Adobe Digital Edition to transfer ePub files.
Me: Why?
Jayrhamae Rose: Please check this link to get the steps on how to transfer your ePub files: https://help.barnesandnoble.com/app/...owlight%20plus and https://help.barnesandnoble.com/app/...owlight%20plus
Me: Stand by
Jayrhamae Rose: The ADE application is the only compatible app that can transfer files to the GlowLight Plus.
Me: These are non-DRM ePubs.
Me: I can just drag them onto the nook
Me: And that works, if I do it one at a time
Me: Just can't do a lot at once.
Jayrhamae Rose: I understand. However, we updated the version of the NOOK and the only option to transfer ePub files is to use ADE application.
Me: Then the nook times out and disconnects from the PC
Me: That's not true. I can put a book on it right now without ADE.
Jayrhamae Rose: Kindly try the application that I suggested to rectify this.
Me: The application is only available for Windows and Mac. I use Linux.
Jayrhamae Rose: We highly recommend that you use ADE so that it won't damage the NOOK's software.
Me: And when did this requirement start?
Jayrhamae Rose: It started since we updated the software version as I've said earlier.
Me: Then your software is broken, because it still will let me copy books without using ADE
Me: How do I roll back to the older firmware
Jayrhamae Rose: Please note that we can still save files on the NOOK, but please be reminded that we will encounter some errors while doing this, just like what you are experiencing right now.
Jayrhamae Rose: We cannot down grade the NOOK.
Me: Then I am going to have to abandon the nook platform.
Me: Thank you, and have a good day.
Jayrhamae Rose: I'm glad I was able to assist you and thanks once again for joining the Barnes & Noble Chat.
Jayrhamae Rose: Take care!
Jayrhamae Rose has disconnected.
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