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Old 08-06-2016, 01:46 AM   #64
vikont
Junior Member
vikont began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Aug 2016
Device: Kobo touch
I wrote to Kobo customer support, they thanked me and said they've escalated the issue. So signs do point to the fact that they are aware of the problem. However, it's not clear how they plan to fix it. Interestingly, I was only able to update my e-readers to the latest firmware via Kobo Desktop - Wi-Fi never flagged an update. If Wi-Fi update path is broken and USB is non-functional, how can I get their fix?

Incidentally, my old non touch-screen Kobo reader (firmware eReader-1.9.12) still connects after AU, but several Kobo Touch readers I've tried (firmware eReader-3.19.5761) do not.

As a side note, since I'm new here. People seem to allude you need Calibre SW to side load books. Why is that? I've never installed Calibre, but side-load books via USB cable all the time. What am I missing?
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