Quote:
Originally Posted by cfrizz
What converts people into loyal Amazon customers, is when you look all over in B&M stores and can't find what you are looking for. But 2 seconds after you type in said item on Amazon it pops up at a price that you are willing to buy it, then bingo, you have a loyal Amazon customer!
That is what is happening, store owners will only stock what sells, but if they don't have what you want, then that store is useless to you. If you don't have to leave your house, and find exactly what you are looking for, possibly at a better price, and have it delivered to your door....Priceless.
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And good customer service when there is a problem also plays into things I think. Even if a store has things that the customer wants and a good price they won't shop at a place where they aren't treated well.