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Hello, I hope I'm posting this in the right place. Last night I turned on my Kobo, and when I turned it off, it restarted. It showed a page saying "Updating the software on your e-reader", and then the homepage, saying "No books found". I was not even connected to wifi at this time. I tried turning off and on again a few times. I tried a basic reset. I tried a factory reset. The books appear in the Kobo folder when I plug it in to the computer, but not on the Kobo. After the factory reset, I get an error message from Calibre saying, "Error communicating with device", the reason given is "unable to open database file". I tried using Kobo Desktop and got an error saying 'library is full, remove books and come back'. Under Device Info, the space for 'Onboard Storage' is blank.
If I'm understanding this thread right, I can reset the firmware to an earlier version, yes? If someone could direct me to instructions on how to do this I would be very grateful.
It is a Kobo Wireless N289. Software Version is 1.9.12 (10/16/14)
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