Quote:
Originally Posted by jswinden
Actually I'm very well educated and really don't have a Texas accent, but I don't have her accent either. I was very polite the first several times I requested to be transferred, but she NOT so politely refused. I then got angry and demanded a transfer, but it never happened. They probably get dinged if they fail to answer a customer's questions satisfactorily. But still, they should honor a request for transfer regardless of the customer's reason for asking.
BTW, I don't really think she was having trouble understanding what I was saying. I think her problem was she didn't know the product very well and was confused/stupid. Can't fix stupid, so I finally just gave up and found a solution myself.
|
I hate when I get those CS reps. Last bad one I got could only say you have to wait until tomorrow.