same here
I too am having the same issue. Kobo support is no help. I took my computer and Kobo Glo HD to Geek Squad and was told that the Kobo works fine in Windows 8 so he suspects it was a Windows 10 upgrade thing. I had the Kobo Glo before this and it suddenly stopped working (same USB issue) a few months ago so I went out and bought this HD yesterday. Still same issue. I have done all the tech things like uninstall drivers, uninstalled/reinstalled Kobo Desktop, Calibre and ADE, updated all firmware - still not working. I'm at my wits end and ready to give up on Kobo alltogether except there doesn't seem to be a better option in Canada to borrow library books. If anyone has any ideas, I'm all ears.
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