[Nake]

I'm disappointed and disgusted to announce that I did call back with my incident number and they did nothing and were planning to close the case with no communication.

They recognized that the book in my downloaded list no longer exists in the store and were just going to say "Huh, imagine that" and move on.

So I asked them to remove the freakin' thing from my purchased list so as to avoid problems and not have garbage building up in my purchased list and gee, that seemed like a good idea to them, too.

So they claimed they would look into it further and see if they can't get the link removed from my purchased book list (which is what I asked them to do the first time).

They seemed to be focused more on 'well, it was a free book anyway so you're not losing anything' rather than the fact that the link IS broken and crashes their software when I attempt to download it... He observed that they apparently don't do such a good job managing the impact of when they rename or move a book around their store. YA THINK??!

Let me tell you, this really has me disappointed in Sony. I guess I should have gone with the Amazon Kindle, perhaps a device from a company whose daily business is online commerce and managing an online marketplace would be a lot better choice... Can't see how it'd be much worse.