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If you didn't follow what you needed to when you needed to do it Kobo has absolutely zero obligation or responsibility to assist you in getting the books you bought from Sony onto their system.
I'm afraid you're S.O.L. on this one. And if there are no books on their system as showing you've bought them, you also stand zero chance of getting the pittance offered as a settlement from Apple.
Sorry but you did this to yourself as you have acknowledged. Make multiple backup copies of your books so you hopefully never lose them.
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