We have a client.
Very nice guy, and all that. He originally sent us a PDF, but assured us that he had the INDD (inDesign) files for that same PDF. We quoted him, conditioned upon receipt of the INDD files, in addition to the PDF. Right? (n.b.: the fees for conversion from an acceptable INDD file are lower than that for conversion from PDF.)
1. So, end of May, he sends a folder. The INDD files are in there, all right--for the COVER. Not the book.
I email him, recently, saying "do you have those, or do you want me to reissue the invoice--which is still open [gentle throat-clearing noise there]--to indicate that we'll convert from the PDF, instead?"
2. He re-sends me the SAME zipped folder that he sent at the end of May, saying "this is mislabeled, but it's the interior, too." (the folder says COVER).
I write back, saying "sorry, but this is the same folder that only has the cover. Can you send the INDD files for the interior, or...(ditto ditto ditto)."
3. Today, he sends me all the files from WITHIN THE SAME FREAKING ZIPPED FOLDER, saying, oh, well, they must have been corrupted.
AND, I finally open the god*&^%$#@! things, take screenshots, and say "Look, I don't know who is telling you this, but these are NOT mislabeled, they are NOT the interior!"
I'm waiting for the next act. The finale, or where I
finally lose it.
Hitch