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Originally Posted by HarryT
Are you really sure it's true in the Netherlands?
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Yes. At ConsuWijzer.nl:
De webwinkel wil niet leveren voor de afgesproken prijs. Mag dat?
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Nee, dat mag niet. Hebt u bij een webwinkel een bestelling gedaan? En is deze bevestigd? Dan mag u er vanuit gaan dat de prijs, die op de website staat en ook bevestigd is, de juiste prijs is.
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Translation:
Quote:
The web store does not want to deliver for the stated price. Is that allowed?
- No, it isn't. Did you place an order at the web store and was it accepted? In that case you can assume that the stated price is the correct one.
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There is an exception though:
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Wanneer kunt u de verkoper niet aan de afgesproken prijs houden?
Is het heel duidelijk is dat de prijs niet juist is? Dan kunt u de verkoper niet aan de afgesproken prijs houden. Dit is bijvoorbeeld zo als de prijs veel hoger of lager is dan wat redelijk is. Dan hebt u eigenlijk reden om te twijfelen of die prijs wel juist is. Het kan zijn dat er een komma verkeerd staat. Of dat er een typefout in de prijs staat.
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Translation:
Quote:
When can't you hold the seller to the agreed price?
Is it very clear that the price can't be correct? In that case, you can't hold the seller to the agreed price. This is the case if the price is a lot lower or higher than what can be considered reasonable. Then, you'd have a reason to doubt if the price is correct. It could be an error such as a misplaced comma, or a typing error.
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ConsuWijzer is the government's website regarding consumer rights and obligations. This site clearly states that if the displayed price in a web store is 'reasonable', and 'offers no reason to doubt the correctness', an product has to be shipped for that price if an order is put in and completed (thus paid). If a price is clearly wrong (such as €99 for a 50 inch TV instead of €999), the seller doesn't need to deliver for that price.
AFAIK, this is even a European guideline, but I don't know if countries are obliged to follow it.
In the case of my lettering machine, I had a bit of a reason to doubt about the price: Why is thee 550PT €10 cheaper than the 350PT lettering machine? The 550PT is a bigger model.
It should have been priced at €149, but I couldn't know that at the time. At €89, it offered above-average features for it's price compared to other lettering machines, around the same price, so I ordered it.
However, it was not an unreasonably low price. It was not a price at which one would say: "It's impossible that a lettering machine costs just €89." €14.90 would have been a clear mistake though, and the store would have been able to refuse the sale.
Maybe this was also the reason it was so hard to get the device repaired, which was DOA (keyboard didn't work). The store went out of its way to get ME to send the DOA product to Brother, at my own cost, and wait weeks for it to be repaired. I actually ranted about that in the Vent and Rant thread. Maybe they tried to get me fed up with the issue so I'd return the device and they'd be able to refund the €89 and 'undo' the mistake (and lose a customer in the process).
They relented and got very polite regarding the warranty repair when I sent them a few links to ConsuWijzer, and told them that there *would* be a legal followup if they continued to disregard the Dutch law. (Which states, that the *seller* has to handle any warranty claims with a reasonable offer of repair or replacement; and having a customer ship back and forth a DOA device, on his own cost, and then wait 4 weeks for it to get repaired, is not reasonable.)