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Old 06-18-2016, 05:57 AM   #6
meeera
Grand Sorcerer
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Posts: 5,830
Karma: 68407974
Join Date: Dec 2011
Location: Australia
Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
In this order, without any other actions or steps:

0. Ensure your Windows computer is malware-free.

1. Factory reset the Kobo. The full factory reset, not just the pinhole restart.

2. Turn the Kobo on, log in to your Kobo account on the device.

3. Connect the Kobo to your wifi, run any necessary system updates.

4. Then and only then, connect it to your computer with a USB cable and click Connect on the Kobo screen. Do not let Avira scan your Kobo - it does not have a virus if you properly factory reset it. Do NOT try to "fix" the Kobo with Avira.

5. Ensure your Calibre is fully updated.

6. Then see what happens when you try to put books on your Kobo using Calibre.

Last edited by meeera; 06-18-2016 at 05:59 AM.
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