MobileRead Forums - View Single Post - Aura H2O Troubleshootings Calibre and Avira

souns · 06-17-2016, 01:48 PM

Hi everyone.

I bought Kobo Aura H20 3 days ago, so I am a just a new Kobo user and this forum. I also have looked and searched topics which are included like this problems but I couldn't fix it. For this reason I hope you can understand me as opened this topic.

I want to go step by step.

1) Avira Antivirus Warning Message

Firstly, I am using Windows 7. When I contacted my Kobo to Pc, Avira shows warning message. I am attaching this photo but it is my native language. Translation is in bottom of photo.

' F:/KOBOeReader is blocked reason of WORM/Lnk.Lodbak.Gen

I searched this virus ( or etc. ) on web. This is about usb flash driver. There is some solution but I don't know how can apply these methods on Kobo. So Has my Kobo device got virus? If It does, How can I fix it ?

2) Error communicating with device

After my searching, I found too much topics about it. Actually I studied them and I understood that It is about Kobo account. But I can't use device without account. When I logged off, device reseted itself. In this situation I can't find anything to do. By the way after this connection with USB cable, I plugged out Kobo from PC. Afterwards, I didn't do anything on Kobo which is needed wireless. Wireless connection seemed clearly but Kobo gave warning message about internet connection. I am attaching it too.

3) Showing Kobo symbol in Computer folder. ( It is interested with first article )

After this problems, I tried to add books manually. When I entered Computer folder and double clicked Kobo, I noticed that in this section there is one more folder. In advance I knew this problem about flash driver's virus too. You can see in photo. I tried to fix it with Avira but It repeats again.

In conclusion, I know I wrote too much but I am new user and really I didn't have huge knowledge about it. In this step I didn't know anything to do. My only options are writing Kobo Customer Services and this forum and I did it. I hope you will understand.

Thanks in advance.

06-17-2016, 01:48 PM	#1
souns Junior Member Posts: 3 Karma: 10 Join Date: Jun 2016 Device: Kobo Aura H2O	Troubleshootings Calibre and Avira Hi everyone. I bought Kobo Aura H20 3 days ago, so I am a just a new Kobo user and this forum. I also have looked and searched topics which are included like this problems but I couldn't fix it. For this reason I hope you can understand me as opened this topic. I want to go step by step. 1) Avira Antivirus Warning Message Firstly, I am using Windows 7. When I contacted my Kobo to Pc, Avira shows warning message. I am attaching this photo but it is my native language. Translation is in bottom of photo. ' F:/KOBOeReader is blocked reason of WORM/Lnk.Lodbak.Gen I searched this virus ( or etc. ) on web. This is about usb flash driver. There is some solution but I don't know how can apply these methods on Kobo. So Has my Kobo device got virus? If It does, How can I fix it ? 2) Error communicating with device After my searching, I found too much topics about it. Actually I studied them and I understood that It is about Kobo account. But I can't use device without account. When I logged off, device reseted itself. In this situation I can't find anything to do. By the way after this connection with USB cable, I plugged out Kobo from PC. Afterwards, I didn't do anything on Kobo which is needed wireless. Wireless connection seemed clearly but Kobo gave warning message about internet connection. I am attaching it too. 3) Showing Kobo symbol in Computer folder. ( It is interested with first article ) After this problems, I tried to add books manually. When I entered Computer folder and double clicked Kobo, I noticed that in this section there is one more folder. In advance I knew this problem about flash driver's virus too. You can see in photo. I tried to fix it with Avira but It repeats again. In conclusion, I know I wrote too much but I am new user and really I didn't have huge knowledge about it. In this step I didn't know anything to do. My only options are writing Kobo Customer Services and this forum and I did it. I hope you will understand. Thanks in advance.