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A factory reset will wipe out pretty much everything downloaded.
So yes you should try.
Now as to your Geek squad, how long ago was it you used them?
If more than 3 months, then you cannot know if they are good or bad.
It is rare if you would get the same squad.
Now what do you have to lose by trying a factory reset?
You don't seem to be able to really use it now.
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