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Or little trick I learned years ago:
If you are having a device problem and the other person cannot see you, start at the beginning and tell that person everything you have done.
Step 1. Setting:wifi: turn off
Step 2: Press and hold power button anywhere from 30 to 40 seconds to restart.
Step 3: Settings: device:Internal storage (4.92 GB of 5.37 GB available)
Or whatever you have done.
Yes it takes longer to describe but much less confusion.
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