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I always tell front line, my accent and your accent are not understanding each other.
Like the one on the phone the other day when UPS delivered to the wrong house.
First guy wait till tomorrow. You wait till tomorrow and call.
Next lady said hold on we will do a three way call with UPS.
I had seen UPS drive by. I guess the guy was scared of plumbers.
15 minutes later, knock on my door and a UPS guy with my package and I know it wasn't the original delivery driver. He knows us.
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