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Back to the glass substrate, I'm beginning to wonder how much manufacturing variations there is in the substrates. These are after all devices made to a price point, and I imagine not all can be perfect, if any are at all.
Following this thought then, how many of these broken substrates that we see are genuinely down to abuse by users? Could it be that some of these substrates were not quite right from the factory and are therefore ticking timebombs that could crack if you look at them wrong?
Supposing the above has some merit to it, I would then argue that unless there are other obvious signs of damage, a broken substrate should be considered as a manufacturing defect and treated accordingly.
Just a few thoughts from me. I will admit that I have never had a broken screen in the eight years I have been reading on eink devices, and I have never treated them with kiddie gloves.
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