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In a world of outsourced customer service that is frustrating and unresponsive, Kobo stands tall. It truly is amazingly bad. The online responses I got were slow and nonsensical. The phone discussions the same, worsened by the amazing fact that they are unable to access their order or shipping database to simply check on the status of an order.
After a week of back and forth and multiple attempts to cancel my order, I finally have confirmation that it's cancelled and refunded.
I don't think I can go back to Kobo, they are that sh*t. Pity the actual devices are great to use when they don't break.
Can anyone recommend a brand and model that is open-source and flexible?
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