Quote:
Originally Posted by Theebookeater
Thank you for posting this, which got me the actual answers I've been looking for...for days. I'm pretty angry after dealing with it all day and wanted to put in what I have found out.
First, Amazon will not discuss this issue in email or on chat. They demand phone calls only. I plan to try to record a phone call soon.
When Amazon made the cloud drive accessible to kindle, they made the "send to kindle" file folder accessible in the cloud drive. It was great. You sent a file to your kindle or fire and if you needed to get it to a non kindle device, you just logged in and pulled it out of the folder. They changed this in April with a notice in the account, not to the email. They are trying to keep it quiet.
Any book that has been sent through the "send to kindle" service in the app or via email since April has NOT been added to the online folder. If you have sent it and it is not in that folder, it is not accessible outside of the Kindle system. The file exists but you will never be able to retrieve it. Delete it or send it to another Kindle, yes. Access it again, no.
For me, I had uploaded books to my account with no problem. I own them, legitimately paid for. Some of the things I uploaded were personal documents I wanted to access to when I might have a Kindle with me. I sent them from the app and marked it so that a copy is kept. They showed up in my Kindle fine.
Tonight I went into the Save to Kindle folder to retrieve a very important document I sent a few weeks ago whose only copy was deleted accidentally. I went to the folder and there is nothing there since April! I could see them on my Kindle. I found the note and your post and made some calls. Yes, I can see it on the Kindle and read it on the Kindle but the file now belongs to Amazon's ether and it can not be accessed anymore. I am welcome to delete it but not download it again to any other computer or book reader.
So, if you send it to Kindle, it goes into some sort of "hidden" space. This is a regression to the dark age of what it was like before Amazon joined Kindle to their cloud several years ago. The files were not accessible then and I was looking for another ebook reader. They belong only to your Kindle account and another Kindle device now and the backups are not accessible for any reason. So disappointing.
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1. Download the document to your Kindle from the Cloud.
2. Connect your Kindle to your PC using a USB cable.
3. Open "Windows Explorer" and navigate to the "documents" folder on the external drive that the Kindle mounts as.
4. Copy the document from that folder onto your own drive.
Problem solved. That really wasn't too hard, was it?