[nie]

Hi there,

A friend told me about this community so I decided to create an account in order to ask for your help. I tell you my history.

I bought a Kindle Paperwhite a year ago in Germany while I was travelling and studying aboard. Now I am in Latin America and here there is no support service, shipping, replacement available possible.

A week ago I was using my kindle like always when I decided to stop reading and pressed the on/off button. After that (few hours later) I decided to keep reading when I found out that the touchscreen won't work anymore.

There is any hit, scratch, or broken pixel in the display. I tried the Hard reset holding the power button for 40 seconds like the amazon page says, and I also tried to contact them but didn't solve me the problem.

I would like to ask for your help and I am open to any kind of solution. Of course I would like to try with the easier first. I have been thinking about removing the battery, since I can only restart the device by holding the button 40 but I can not turn it off completely. Maybe this could fix the problem?

I have also heard that it is possible to restart or simulate actions from the computer into the kindle but I couldn't find good information about this.

And the last option I though was to connect to the serie port and play with the firmware as my las option.

I would love to hear any suggestion, since buying another Kindle in my country it cost three times more than the current value (currency problems).

Thank you in advance, and looking forward to see some suggestions.

Regards,
Nie