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Old 06-09-2016, 12:00 PM   #1
jenzibart
Junior Member
jenzibart began at the beginning.
 
Posts: 1
Karma: 10
Join Date: Jun 2016
Location: Louisville
Device: Kindle Paperwhite 2015 (PW3)
Question PW3 - is this normal?

Ok, I've only had the basic Kindles for the last two models. I have been using my iPhone 6 Plus to read books for the last year or more, but decided for reading at home, I'd go ahead and replace my old Kindle from 2012 with a PW3.

However, I've had the device not even 24 hours and it has totally locked up twice now. The first time I left it alone for several hours in case the issue was that it was not fully charged & the second time I completely reset it.

Each time I was transferring several e-books at once. We are about to go camping and I want to have all 1,000 books with me

Again, it has locked up twice now. Is it normal that it has locked up twice already? Or do I need to contact Customer Service and see if there is a technical issue?

I did check in the forums and did not find this topic, so I'm sorry if it has been asked before.

Thanks.

Jen
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