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Originally Posted by GtrsRGr8
That's good.
First, let me say that I was in a working relationship with Walmart Stores, Inc. for almost ten years (no, in case you're wondering, it wasn't as a cart pusher. ha). I know the following to be true during my stint with them; I cannot say with certainty if they are the case currently.
The quality of the Site-to-Store experience is heavily dependent upon local store management. Therefore, the quality is uneven among stores. Do they allow the Site-to-Store area to be unmanned, until someone summons an employee (with it sometimes taking several minutes for someone to arrive)? Do they open it later or close it earlier than the time that your receipt says? Do they tolerate slow or unfriendly employees there? These are examples of questions that relate to items within the control of local management at Walmart stores.
As far as ease of returns is concerned, again, it depends upon the local store to a great degree. I was associated with Walmart Stores after Site-to-Store came into being. I was not involved in that area much, but I do know that most online returns were handled at Customer Service, whose day-to-day operations were under the local management's purview. Depending upon the local management, the lines to get to the desk to get service often could be long and slow.
Again, I am no longer an insider. Unless it has changed, however, the policy concerning how many times that a person could make a return was determined by local store management. Some were liberal in this regard; some were conservative in this regard. Local stores could and did keep records on how many times a person requested a return, for just such purposes. The experience that you have had in your particular store may not have been the experience that you would have had in another store.
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I know someone that returned so many vacuum cleaners, Walmart would only give them store credit. They got a bit miffed and just kept the next vacuum cleaner.
They would buy it on a Friday night and return it either Saturday afternoon or Sunday.