Quote:
Originally Posted by Manabi
Good luck to them. I've tried their site-to-store free shipping a few times and wasn't impressed. One time we ordered a desk for my mom. Tracking showed they shipped it to a store in another town entirely (one an hour away), then they cancelled the order saying it had been damaged in shipping. Note I said cancelled. No "we'll reship and it'll take a few extra days", just cancelled it and bailed entirely on the process. 
So if they bring that level of quality to this pilot program, it'll be dead before the year's out.  |
Yeah. I was soooooo tempted to tell peeps what I
thought about it. Since you broached the subject, I am forced (ha) to share some of the thoughts now. I think that I feel about like how you do--"if they bring that level of quality to this pilot program, it'll be dead before the year's out."
Frankly, I doubt that Walmart can consistently deliver 2-day shipping. I have had to do a lot of business with Walmart.com (for reasons that I won't get into here), taking delivery at my house. The amount of time that it takes to receive items is notoriously unpredictable. Generally, however, it is very slow. Granted, I always spend over $50 so that I can get the free "Value Shipping."
The fact that Walmart stores are everywhere could be helpful to some people. I'm especially thinking about how you can return items to the store. I hate doing what it takes to return items by mail or UPS/FedEx. Personally, I can't stand going in Walmart stores, however, for a long list of reasons. I can't stand the Site-to-Store department of my local store for other reasons, that I won't enumerate here.
Walmart, IMHO, is as stale as month-old bread. The upper management seems incapable or unwilling to innovate. About all that they seem to be able to do is to imitate Amazon, like they're doing here (and remember how Walmart copied the one day super sale that Amazon had for Prime members near the end of last year?). Granted, it's an enormous company--"the world's largest retailer"--and turning it is like trying to turn an oil supertanker. But, if they don't do it, they'll end up being the next K-Mart.