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Originally Posted by 1234
They are giving me a refund. They have also given me an extra credit to make to up for the inconvenience.
I'm still not sure why it happened in the first place, but they did handle my complaint well.
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People kvetch (a little Yiddish there) on MobileRead about Audible sometimes, but they look very good to me, compared to the also-rans like Downpour, Audiobooks,
ad nauseam. I'm thinking especially of how well their website is designed, functionally speaking. And how it works almost flawlessly.
I think that I know at least part of the reason for those facts. You may remember the controversy, maybe 3 months ago, about how Amazon (in particular) didn't treat their employees well--driving them too hard, etc. Someone gave an example of this. It was that supervisors would not let IT (I assume) employees go home at night until they fixed a buggy webpage!
I'd say that that kind of pursuit of excellence is rare among companies. And some companies may preach excellence, and have the pursuit of it as one of their "core beliefs" or whatever, but just don't hire enough employees, or give them enough hours, to insure that excellence actually exists.