Quote:
Originally Posted by MGlitch
What issues have you had with getting books from Kobo? I have had zero issue being able to download a book from their site and get rid of the DRM. With BN I have had issues getting the book, but DRM removal is just as easy once the ebook is on your computer.
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Once I get the book downloaded from Kobo, then DRM isn't a problem. I've had multiple purchases, though, that either weren't downloadable or were the wrong book once it did download. Each time I contacted customer service, their first email response was invariably instructions for using ADE. After the first few email exchanges, I started saving up a few bad books so I only had to go through the process once per batch rather than for each book. While they were doing their coupon contests, it was worth it. Now, it's not.
I've only had to deal with B&N customer service once. They didn't bill my credit card for a book that I bought.
For comparison, I just checked my email sent folder. I found twelve emails to Kobo customer service covering eight different books. I also used their chat system a few times, but I don't remember how exactly many (three or four?). Chat had the benefit of getting things taken care of in one session, but it usually took a half-hour or so as opposed to a few minutes per email. That's out of 418 total books (paid and free) in my Kobo library. I have 2549 books in my B&N library.