This is taken from the Troubleshooting section of the User Instructions for your reader :
Quote:
The eReader has been blocked and unresponsive.
Try pressing the Reset button on the base using a very thin object such as a paper clip.
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The illustration doesn't identify a reset button, however neither does it show the LED - just make sure you're poking the paper-clip into the right hole. On my Pro + the reset button is next to the USB port with the LED next to the "Standby/Off" button.
BobC