Quote:
Originally Posted by Elfwreck
And while they don't care about "DRM," they *do* care that they can't play their music on a new device, can't transfer their ebook to their iPhone. And finding out why teaches them about DRM, and then they become concerned about what other rights they thought they had have been removed by publishers and sales sites that don't explain what they're really selling.
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To be fair, that problem doesn't exist solely with electronic files (I remember as a kid seeing people buying cheap portable radios, and only afterward discovering that they didn't play FM stations)... it's just that culturally, the tech and the differences are so fresh that most people haven't fixed it in their heads to take that into consideration, and most salespeople are not trained to inquire or specify the differences (or outright told not to mention them).
As time goes by, the public will pay attention to that detail, and companies concerned about alienating some customers will either switch to universal formats, or adopt the most popular formats (the way MP3 became popular).