Quote:
Originally Posted by eschwartz
My mother just discovered why AT&T U-Verse keeps on trying to charge her more money than they were supposed to.
It would appear that the person who originally signed her up was a big fat liar... when she asked how much it would cost not including tax and including extra costs, fees, clarifying first-time discounts etc. the AT&T person very specifically denied what turned out to be a $10 price hike. Also, it turns out she's been getting billed for renting (  ) the supplied router.
Now she knows why every couple months they cut off service and charge late fees even though she set up automatic billing etc. She's pretty disgusted.
And just for kicks, the manager she was forwarded to, randomly decided to hang up on her. Great customer service! |
Tell me about it. Business as usual for some companies. Comcast is so bad like that I just expect overcharges and misinformation anytime I'm involved in an order.
Here's a tip that works well with Comcast, maybe it'll work for AT&T too: Use the customer service chat feature for billing disputes. Maybe it's because they know there is a chat transcript you can forward to the press and the board of utilities, but they always seem to quickly and simply resolve disputes with a minimum of explanation and delay when I do it by chat.
On a somewhat related note, I just cancelled my Verizon landline and DSL service. So one less big telecom outfit I need to deal with.