My mother just discovered why AT&T U-Verse keeps on trying to charge her more money than they were supposed to.
It would appear that the person who originally signed her up was a big fat liar... when she asked how much it would cost not including tax and including extra costs, fees, clarifying first-time discounts etc. the AT&T person very specifically denied what turned out to be a $10 price hike. Also, it turns out she's been getting billed for
renting (
) the supplied router.
Now she knows why every couple months they cut off service and charge late fees even though she set up automatic billing etc. She's pretty disgusted.
And just for kicks, the manager she was forwarded to, randomly decided to hang up on her. Great customer service!